Retail Store ManagerThe Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity and ensure the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions. Our organization consists of 10 locations in Nassau County, Long Island NY including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, Huntington Station and one location in NYC.The ideal candidate has a post high school education (college coursework or a degree), five years of customer facing retail management and store operations experience. Strong supervisory / managerial / leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a sales team to optimize performance.Compensation $55,000 per year and up, depends on skills and experience with room for growth.ResponsibilitiesPerforms personnel management, which includes recruiting, training, scheduling, and coaching associatesSchedules work assignments and facilitates weekly or monthly staff meetingsMonitors, evaluates and maximizes customer service delivery and customer satisfactionDevelops and implements the store marketing programAvailable on weekends as requiredManages the stores financial's and prepares/provides reportingManages inventoryReviews daily employee timesheets and submits for payroll processingOversees store maintenance, including cleanliness, safety, and organizationPerforms other duties as assignedQualifications5 years of customer-facing retail operations experience.Advanced education degree, coursework, or tech school desiredPrevious store management experience required, including personnel and financial management experienceP&L experience preferredStrong computer skills, including Microsoft Office and Adobe SuitesBona fide management / leadership skillsWilling to accept full accountability for store operationsBenefitsFlexible Schedule (no late nights), the stores are open Mon-Fri 8:30am -7pm, Sat 10am to 5pm, Sun 10am to 3pm.Vacation & Sick PayInsurance; medical, dental and visionHolidays401K Retirement Savings Plan with matchPaid TrainingEmployee DiscountsUniforms ProvidedWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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