Job Description
Job Description
Job Description
Full Time & Part Time Positions Open for multiple of our locations!
Job Functions & Responsibilities
- Prioritize and provide warm, friendly customer service in a timely fashion.
- Operate a traditional walk-up/ordering counter station, as well as a drive-thru station.
- Coffee shops are a third space for the community – build relationships with our customers through small talk and other ways of customer engagement (remembering names, regular orders, product recommendations, etc.)
- Operate our POS system efficiently and accurately to ensure speedy service and correct tickets.
- Prompt upkeep and sanitation of customer seating areas, condiment counters and bathrooms throughout the shift.
- Prepare and serve food & drinks in accordance with health code guidelines and Coffee Tree Roasters standards (such as dialing-in espresso, following ratios for brewing, recipes for specialty drinks).
- Operating coffee shop equipment, including but not limited to batch brewers, semiautomatic and superautomatic espresso machines, blenders and manual coffee brewers, etc. safely and skillfully.
- Taste current and new coffee offerings, specialty drinks and food items to familiarize yourself with our menu.
- Learn about our products to answer customer questions, and to sell our items with confidence and enthusiasm.
- Maintain an organized and clean work environment in a busy, fast-paced setting.
- Routinely perform opening, closing, and shift change procedures accordingly to task checklists.
- Weekly detail cleaning to ensure customer and work areas are properly taken care of.
- Restock and organize operational inventory and retail shelves throughout the shift using FIFO standards.
- Receive and check in routine deliveries into our inventory system to ensure stock accuracy.
- Communicate with your co-workers and managers to work as a team to resolve issues, tackle projects and make improvements to service and daily operations.
Knowledge, Skills & Qualifications:
- Coffee experience & knowledge is preferred but not required . At minimum, an open mind and willingness to learn about coffee and how their unique terroir, how it’s roasted and brewed can affect flavor.
- Sales experience is preferred but not required. Having knowledge of our products and offerings to upsell and suggest add-ons and recommendations of high-value items will be part of the job goals.
- Maintain regular, punctual attendance.
- Available to work flexible hours that may include early mornings, evenings, weekends, and holidays.
- Adhere to company policies & procedures reviewed at the time of hire (such as attendance guidelines, drug & alcohol policy, general conduct policy, etc.)
- Strong interpersonal skills – you will be working closely with a small team per shift and interacting with a variety of customers in the community.
- Ability to work as part of a team.
- Ability to multi-task and move with a sense of urgency in a fast-paced setting.
- Receptive to constructive criticism to improve workflow and operations
- Promoting good, open communication to cultivate a positive work environment
- Problem solving skills, sometimes in high-stress, challenging situations.
- Integrity, accountability and pride in your work
Physical Demands
- Standing and moving on your feet for 4-8 hour shifts (with scheduled breaks in-between)
- Lifting and moving items up to 50lbs - cases of milk, cups, dairy/tea/chocolate powders, etc.
- Repetitive movements involved in coffee & espresso preparation, milk steaming - tamping coffee, locking in/removing portafilters, etc.
Training
- Training is paid. It will span over 5-10 days at the store.
- Initial two days will include on-boarding paperwork, company policy review, customer service guidelines, POS training, introduction to coffee, coffee skills (tasting, brewing, espresso bar), drink recipes, shop standards and best practices.
- Additional days will be on-shift with coaching and guidance from the management team.
Benefits
- Cash and credit card tips.
- PTO offered for full-time employees after 90-day probation period.
- Medical, dental and vision insurance available for full-time employees after 90-day probation period.
- One free specialty drink per shift.
- Employee discounts for food and retail items.
Please send a resume to be considered for an interview.
Job Types: Full-time, Part-time
Pay: From $11.25 per hour PLUS cash and credit card tips.
Expected hours: 15 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Shift
- 4/6/8 hour shift variabilities
- Day shift
- Evening shift
- Morning shift
Must have flexible hours and weekend availability required!
People with a criminal record are encouraged to apply
Work Location: In person
\nCompany Description
We are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations!
Company Description
We are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations!
Job Tags
Hourly pay, Full time, Part time, Trial period, Flexible hours, Shift work, Day shift, Afternoon shift, Early shift