Job Description

Role Overview

Apply ambulance and emergency dispatch expertise to help improve next-generation AI systems using accurate, real-world emergency response communications input. This remote contract role centers on protocol-driven assessment, prioritization, and routing of urgent requests across radio, phone, and chat channels.

Key Responsibilities

• Receive and triage emergency requests through radio, phone, and chat, using standardized protocols and checklists.
• Assess urgency and incident type, prioritize concurrent requests, and allocate resources appropriately in real time.
• Document incoming communications and dispatch decisions clearly and accurately.
• Route information and dispatch instructions to appropriate responders while following established operational procedures.
• Manage multiple inbound and outbound communication streams without sacrificing attention to detail.
• Contribute subject-matter expertise to define data-quality standards and evaluate protocol effectiveness for AI training.
• Participate in knowledge-sharing sessions that improve the realism and accuracy of emergency communications simulations.

Qualifications

• Expertise in ambulance or emergency dispatch operations, including incident triage and prioritization.
• Ability to remain composed and multitask effectively in high-pressure, time-sensitive situations.
• Clear, concise written and verbal communication skills across radio, phone, and chat.
• Experience managing multiple communication channels simultaneously.
• Proficiency with standardized decision-making protocols and checklists.
• Strong attention to detail and commitment to complete, accurate documentation.
• Dispatcher or coordinator experience is highly valued; formal certification is not required.
• No prior AI experience is required.

Work Terms

• Remote independent-contractor engagement.

Compensation

• $30 to $55 per hour.

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